Overview
We want you to be happy with your court paint and supplies. If something isn’t right, you have 30 days from the delivery date to request a return or refund. After 30 days, we’re unable to offer a refund, replacement, or exchange.
Because of the nature of our products — paint, coatings, and line-marking kits — eligibility depends heavily on whether the item has been opened, mixed, or used. Please read the conditions below before requesting a return.
Eligibility for Returns
To qualify for a return, an item must be:
- Unopened and unused, in its original, sealed packaging
- In resalable condition (no dents, leaks, or damage to cans, pails, or boxes)
- Accompanied by your receipt, order number, or other proof of purchase
Court paint, coatings, and kits are perishable in the sense that once a can is opened or a kit is broken into individual components, we can no longer verify storage conditions, contamination, or shelf life — so opened items are not eligible for return except in cases of defect or damage (see below).
Non-Returnable Items
The following cannot be returned or refunded once the order has shipped:
- Opened or used paint, coatings, or sealants — including cans with broken seals, even if only partially used
- Custom-tinted or custom-mixed paint made to a specific color or formulation
- Kits with components removed, used, or separated from their original packaging (e.g., a court kit missing tape, stencils, or rollers because they were used)
- Hazardous materials — flammable, combustible, or otherwise regulated coatings and solvents that cannot be legally re-shipped once the original seal is broken
- Clearance, closeout, or final-sale items, as marked at checkout
- Digital downloads (e.g., layout templates, court diagrams, or instructional guides)
If you’re unsure whether your item qualifies, contact us before sending anything back — we’re happy to check.
Damaged, Defective, or Incorrect Items
If your paint, kit, or accessory arrives damaged, defective, or different from what you ordered:
- Contact us within 7 days of delivery at info@tenniscourtdiysupplies.com.
- Include your order number and clear photos of the item, the packaging, and any shipping labels.
- We’ll review the claim and arrange a replacement, refund, or partial credit — your choice, where possible.
We’re flexible on the 7-day window if the damage was hidden (for example, a dented pail that only reveals a leak once opened) — just reach out as soon as you notice it.
Delivery Issues
Court paint and kits often ship as heavy or palletized freight, so a few delivery-specific notes:
- Damaged in transit: Note any visible damage on the delivery receipt if possible, and take photos before opening the package. This makes freight claims much faster.
- Missing items from a multi-box order: Large kits sometimes ship in multiple boxes or pallets that arrive separately. If part of your order is missing, wait a few business days for the remainder before reporting it — but let us know either way so we can track it.
- Failed or refused delivery: If a shipment is refused or undeliverable due to an incorrect address provided at checkout, return shipping and any redelivery fees may be deducted from your refund.
Partial Refunds
Partial refunds (rather than full refunds) may be issued when:
- A kit is returned with some components opened or used and others sealed
- An item shows signs of use, staining, or exposure to weather/sunlight that isn’t due to our error
- An item is returned after the 30-day window but we’re able to make an exception
- Packaging is damaged in a way that prevents full resale, even if the product itself is unused
Refund Process
Once we receive and inspect your return:
- We’ll email you to confirm receipt of the returned item.
- We’ll let you know whether the return is approved, partially approved, or rejected, and why.
- Approved refunds are issued to your original payment method. Please allow a few business days for your bank or card issuer to post the credit after we process it.
Late or Missing Refunds
If it’s been several business days and you haven’t seen your refund:
- Check your bank or card account again — processing times vary by institution.
- Contact your credit card company; there’s often a delay before a refund posts officially.
- Contact your bank directly, as they may also have processing time on their end.
- If you’ve done all of this and still don’t see the refund, email us at info@tenniscourtdiysupplies.com and we’ll look into it with you.
Exchanges
We replace items only if they arrive defective or damaged. If you’d like to exchange a defective item for the same product, email info@tenniscourtdiysupplies.com with your order number and photos, and we’ll arrange the exchange and provide return instructions.
We’re not able to offer exchanges for unwanted colors, sizes, or kit configurations once paint has been mixed, tinted, or opened — if you’re unsure which product or color is right for your court, contact us before ordering and we can help you choose.
Shipping Returns
If a return is approved:
- We’ll provide you with a return address and any required shipping instructions, including any special handling needed for paint or coating products.
- You’re responsible for return shipping costs unless the return is due to our error or a damaged/defective item.
- For approved returns where shipping is deducted, the cost of return shipping will be subtracted from your refund.
- We recommend a trackable shipping method for any return, especially full or partial pails of paint — we can’t issue a refund for a return that doesn’t arrive.
Due to shipping regulations on certain coatings, we may require specific packaging or carrier instructions for returned paint products. We’ll provide these details when your return is approved.
Need Help?
For anything related to refunds, returns, damaged shipments, or order issues, contact us at info@tenniscourtdiysupplies.com and we’ll get back to you with next steps.